If you have not done so already, please call our service department at (440) 953-9758 or 1 (888) 877-5253 and open a ticket. Have the ID# ready (from the label on the front of your device).
If our technician determines a remote session is required they will provide you with a 6-digit code.
Enter the code in the box below and click “Connect to Technician”.
Our technician will guide you through the connection process.
* If you receive an error “Code does not exist. Please contact your support provider”, let us know and we will provide a new code.
REMOTE SUPPORT CONNECTIONS