SERVICE, IT SUPPORT & SUPPLIES

SERVICE

At Lake Business Products, we strive for excellent customer service.  With Lake Business, you will always speak with a live customer service specialist.  The customer service response center uses the latest technology to deploy our team of over 65 service technicians.  Each technician manages a specific territory in our service area.  This allows technicians to develop a relationship with their customers, and to fully understand the work environment they enter.  A second benefit of this approach is the ability to keep response time down, averaging less than four hours.
 
Lake Business technicians service Canon, Ricoh Family Group, Kyocera and HP units.  Lake business is an OEM training facility and is a Canon Authorized Technical Service Provider (ATSP)
 
IT SUPPORT

In addition to our team of service technicians, Lake Business offers a staff of IT professionals, experienced in networking our machines in any size office or business.  Many clients are moving toward using their Lake Business unit as a multifunction machine, fully networked, and able to support their users copy, print, fax and scanning needs.  Lake IT professionals can help your organization increase productivity, while reducing costs, through the use of this technology.
 
SUPPLIES

Lake Business offers a variety of competitively priced supplies, for most major manufacturers.  In support of our Managed Print Services Program (MPS), we can help you with Lake Business, and competitor supplies.  Requests for supplies can be made on-line, or by speaking with a live customer support representative.  Lake Business is your single source for OEM and certified remanufactured supplies.