GUARDIAN – OUR PROCESS
Our exclusive Guardian Services results in a seven-step process architecture designed to optimize, secure, and stabilize our client’s network infrastructure.
Our Solutions Architects begin the process by having our prospects answer 10 questions that are designed to evaluate the opportunity for a successful relationship. It is important that Lake Business Products and our potential clients manage IT services expectations in a proper fashion to create foundational elements of our relationship.
Lake Business Products engineers perform a thorough 360° view of our client’s network performance resource and allows us to isolate network vulnerabilities that could compromise our prospect’s success. This is a paid assessment and delivers a 3 year roadmap to prospective clients of IT services. This roadmap becomes the property of our client regardless as to whether they engage further with Lake Business Products.
Lake Business Products Navigator provides our prospective clients with a clear pathway to IT success. We point out security threats, map out entire infrastructure, and make recommendations that will immediately augment our client’s capabilities across multiple IT platforms. These platforms include server, firewalls, network bandwidth, print, video conference, security & surveillance, and others.
Proactively alerts our technicians and engineers of upcoming issues so we may resolve in a timely manner. This process reduces downtime and allows Lake Business Products to optimize our clients’ networks and IT services.
Utilizes the roadmap from the discovery phase and act upon those recommendations. We optimize and improve our client’s network utilizing this process designed to maximize and standardize our client’s technology in order to assure maximum availability, security, and mobility.
Our team has you covered with Netshield! Our client’s networks are secure, stable, and continuously optimized throughout the lifetime of our relationship! This is what sets Lake Business Products apart in the office technology industry.
Guardian Road Map
We collaborate to meet your goals and objectives! Lake Business Products Roadmap positions our clients to meet the challenges of the future by reviewing quarterly progress toward real business objectives. We recommended infrastructure IT solutions that augment continued future success and stability based on the goals of our clients.
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WHAT OUR CUSTOMERS SAY
"The Lake County Y has been an extremely satisfied customer of Lake Business Products for many years. We have always found them responsive to service needs and as a non-profit, have appreciated their expertise in structuring a business machine program that helps contain costs. Their role in our philanthropic efforts has also made them an important stakeholder in delivering the Y's mission to our community. Lake Business Products is a great community partner!"
- Dick Bennett, CEO/ Executive Director of the Lake County YMCA
“Andrew and his team at Lake Business Products have always been attentive to our needs. Even though we are a small non-profit with only one copier, Andrew and Lake have always made our needs/requests an important priority. Our machine works great and we have needed very few service requests. We especially appreciate the philanthropic support of our mission. Thank you!
- Julie A. Moldvay, CPA, Director of Finance
“Lake Business Products has been awarded multiple contracts from West Geauga Local Schools for copiers and printers. Due to their vast knowledge on their equipment and services, they were able to assess our needs and outfit our school system with the appropriate machines, service and usage.
We did an extensive review of several vendors and decided on Lake Business Products because of the complete package of cost, service and reputation. We have been happy with their honesty and integrity. Their service and responsiveness over our multiple locations has been speedy and courteous.”
– S. Whelan / Director of Technology, West Geauga Local Schools
“Lake Business Products has been our go-to copier company for over 10 years. When it came time for us to replace our outdated main office Canon copier, we called LBP. Whenever we had an issue with the copier, often we would get same-day service from a technician who lives in our community. He is professional and usually got us up and running again right away. When it is time to order toner, most often we would have next day delivery. There are many copier companies out there who would like to sell us a copier, but what happens after the contract is signed is the telltale of a better company. Lake Business has not disappointed us."
- Carol Shenker, Simmons Brothers Corporation
“Lake Business is our vendor of choice for copiers and printers. Due to their vast knowledge on their equipment and services, they were able to assess or needs and outfit our company with the appropriate machines, service and usage.
We did an extensive review of several vendors and decided on Lake Business Products because of the complete package of cost, service and reputation. Their honesty and integrity far outweigh their competitors. Although they are a local company, their service and responsiveness over our multiple locations has been exceptional.”
– N. Sprutte / DLH Bowles